Frequently Asked Questions
Please reach us at contact@sociallyonline.com if you cannot find an answer to your question.
About Socially
What is Socially?+
Socially is a unique platform that prioritizes shared interests and hobbies as the foundation for genuine connections and friendships. Unlike traditional dating or networking apps that might focus on surface-level attraction or professional networking, Socially's mission is to encourage deep, meaningful interactions by connecting people based on what they truly love and enjoy. Whether you're looking to expand your circle, dive deeper into a hobby, or find someone who shares your passion, Socially is the place to be.
What kind of products does Socially Online offer?+
Socially-Shop is our merchandise arm that allows our community members to wear their passions and interests proudly. We offer a range of products from t-shirts, hoodies, and sweatpants to mugs, hats, and bags, each designed with the same care and attention to detail as our main platform. Every purchase supports our mission to connect people through shared interests.
Will there be interest for everyone?+
At Socially, we pride ourselves on offering a diverse range of products catering to various tastes, preferences, and interests. While we strive to have something for everyone, individual preferences can vary widely. We continuously update our product offerings based on customer feedback, market trends, and emerging interests. If you have a particular request or suggestion, please reach out to us at contact@sociallyonline.com, and we'll do our best to accommodate it.
Orders & Shipping
Is it safe to order online?+
Absolutely! We use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address, and card details are encoded so they can only be read on the secure server.
How long does it take to process an order?+
Once you've placed your order, it typically takes 1-3 business days to process before it's shipped out. During peak times, such as holiday seasons, there might be a slight delay, but we'll always aim to get your order to you as soon as possible.
Do you ship internationally?+
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary depending on the destination. Please check our shipping information page for detailed rates and estimated delivery times.
What if I want to cancel or change my order?+
If you need to change or cancel your order, please contact us immediately at contact@sociallyonline.com. Once our warehouse has processed your order, we will be unable to make any changes.
Do you offer free shipping?+
Currently, we do not offer free shipping as standard. Shipping costs vary based on product type and destination. We've partnered with reliable providers to ensure timely and secure delivery of all our products. However, we do have promotions and special offers from time to time. It's worth keeping an eye on our website or signing up for our newsletter for the latest updates!
What type of payment methods do you accept?+
Socially-Shop accepts all major credit cards, CashApp, Square, AfterPay, Google Pay and Apple Pay.
Can I track my order?+
Yes, you will receive a tracking number via email once your order has shipped.
Returns & Claims
Do you allow returns?+
Yes, we do allow returns, but there are some guidelines and exceptions to be aware of:
- Damaged or Incorrect Items: If you receive a misprinted, damaged, or defective item, you must submit a claim within 30 days after receiving the product.
- Lost Packages: For packages that get lost in transit, claims should be made no later than 30 days after the estimated delivery date. If the loss is due to our error, we'll cover the costs.
- Wrong Address: If the address provided is insufficient or incorrect, the shipment will be returned to our facility. You'll be responsible for the reshipment costs after confirming an updated address with us.
- Unclaimed Shipments: Shipments that aren't claimed get returned to our facility. You'll be responsible for the reshipment costs.
- Special Goods: We don't accept returns for sealed items, such as face masks, due to health and hygiene reasons.
- Buyer's Remorse: Except for customers residing in Brazil, we don't offer refunds for buyer's remorse. Returns due to size or product preference are at your expense. For Brazilian customers, a return request must be made within 7 consecutive days of receiving the item, accompanied by a photo of the item.
- EU Consumer Note: Due to EU regulations, we might refuse returns for goods made to the consumer's specifications or for sealed goods unsealed after delivery that aren't suitable for return due to health or hygiene reasons.
How long do I have to submit a claim for a return/exchange?+
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
What if an order gets lost in the mail?+
If your package appears to be lost in transit, please submit a claim no later than 30 days after the estimated delivery date. Rest assured, if it's deemed lost, we'll cover the costs of reprinting and shipping a replacement order for you.
However, we might ask for your assistance, such as:
- Confirming that the shipping address you provided during checkout was correct.
- Contacting the shipping carrier to see if they can help locate the package.
Please be aware, if the tracking information indicates that the order was delivered, but you believe you haven't received it, we can't offer a replacement at our expense. In such cases, any replacement would be your responsibility.
Where do I send returns?+
If you're looking to return a product, please note that our return address will vary based on where your package was originally shipped from. Here are our return addresses based on the fulfillment center:
- USA and Mexico: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
- Latvia: Plienciema 5, Marupe, Marupes novads, LV-2167.
- Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona.
- UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Australia: Depending on the type of product —
- Apparel: 40 Tanimbla Street, Kedron, Queensland 4031.
- Non-apparel (except phone cases): 338 Albert St, Brunswick VIC 3056.
- Phone cases: 6 Axis Crescent, Dandenong South VIC 3175.
- Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101.
- Brazil: Rodovia Santos Dumont, 4791, Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ.
It's essential that the return address is used only for product returns. For any other type of correspondence, it will be returned to the sender. Once we receive your return, we'll notify you via email and discuss the next steps based on the reason for the return. In general, returns should be addressed to "Socially Returns."