Frequently Asked Questions
Answers to the questions we get most often about Socially and the shop.
About Socially
What is Socially?+
Socially is a friendship app built on shared interests. Instead of leading with appearances, we start with what you actually love doing, put you in front of people who love it too, and then help you turn that into real plans. Whether you want to widen your circle or go deeper into a hobby, it starts with what you enjoy.
Is Socially a dating app?+
No. Socially is built for friendship. Connections start from shared interests rather than appearances, and everything in the app is pointed at one thing: making real plans with people whose company you’d actually enjoy.
How do I get started?+
Create an account, choose the interests that define your fun, and start browsing people who share them. When someone looks like a good fit, send a Connect. If they connect back, a conversation opens and you can start planning something.
What does Socially cost?+
Socially is free to join. Picking your interests, browsing, connecting, chatting and making plans are all included. There are optional upgrades and purchases for people who want more features, but no restrictive paywall for basic use.
How do you keep Socially safe?+
Every account is password-protected, and conversations are private to the people in them. You can block someone from their profile at any time, and manage everyone you’ve blocked from your settings. Plans only unlock once a conversation is genuinely underway, so nobody can push you toward meeting before you’ve actually talked.
Do you sell my data?+
No. Our Privacy Policy explains how we handle your information.
Will there be interest for everyone?+
Socially is built around categories covering everything from food and fitness to pets, travel, arts and the outdoors.
Orders & Shipping
Is it safe to order online?+
Absolutely! We use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address, and card details are encoded so they can only be read on the secure server.
How long does it take to process an order?+
Once you've placed your order, it typically takes 1-3 business days to process before it's shipped out. During peak times, such as holiday seasons, there might be a slight delay, but we'll always aim to get your order to you as soon as possible.
Do you ship internationally?+
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary depending on the destination.
What if I want to cancel or change my order?+
Every item is made to order, so changes and cancellations are only possible before production starts. Get in touch as soon as possible through the store you ordered from; once the order has been sent to production we are unable to change it.
Do you offer free shipping?+
Currently, we do not offer free shipping as standard. Shipping costs vary based on product type and destination. We've partnered with reliable providers to ensure timely and secure delivery of all our products. However, we do have promotions and special offers from time to time. It's worth keeping an eye on our website or signing up for our newsletter for the latest updates!
What type of payment methods do you accept?+
Socially-Shop accepts all major credit cards, CashApp, Square, AfterPay, Google Pay and Apple Pay.
Can I track my order?+
Yes, you will receive a tracking number via email once your order has shipped.
Returns & Claims
Do you allow returns?+
Every item is printed on demand, made just for you after you order. Because nothing is pulled from a shelf, we can’t accept returns or exchanges for the wrong size, the wrong colour, or a change of mind. Please check the size guide before ordering.
If something arrives damaged, defective, or misprinted, we will make it right. Get in touch within 30 days of delivery with a clear photo of the problem and we will arrange a free replacement or a refund. In most cases you will not need to send the item back.
If a package is lost in transit, let us know within 30 days of the estimated delivery date and we will replace it.
If the delivery address was entered incorrectly, the package comes back to the fulfilment centre. We can reship it once you confirm the corrected address, though reshipping costs will apply. Unclaimed packages are donated to charity after 30 days.
Customers in Brazil have a legal right to cancel within 7 days of receiving an order.
How long do I have to submit a claim for a return/exchange?+
Thirty days. Claims for misprinted, damaged or defective items must be raised within 30 days of delivery, and lost packages within 30 days of the estimated delivery date. Claims after that window can’t be honoured.
What if an order gets lost in the mail?+
Let us know within 30 days of the estimated delivery date and we’ll arrange a replacement at no cost to you. We may ask you to confirm the shipping address you used and to check with the carrier first.
If tracking shows the package as delivered but it hasn’t reached you, a free replacement isn’t something we’re able to offer, so it’s worth checking with neighbours and your building before getting in touch.
Where do I send returns?+
Please get in touch before sending anything back. For damaged, defective or misprinted items you usually won’t need to return the product at all. If a return is required, we’ll give you the correct address for your specific order — items are printed at whichever facility is closest to you, so there is no single return address.